Frequently Asked Questions

Stock & Deliveries

What are the different colour options?


Most of our radiators and towel rails are available in a range of colours. Each product page states the colours available for that specific product.

For help choosing your finish please review our colour chart.

Please note that due to the screen resolutions, printing process and manufacturing tolerances the colour (including white) of a finished radiator may vary slightly from the colours represented on the website. It should also be noted that if the same type of Radiators are ordered and produced at different times they may also differ marginally in finished colour from any previously ordered.




What should I paint my radiators with?


The radiators supplied with painted finishes have a very durable baked-on powder coated finish that will not fade. They should not be re-painted as this will void the warranty.




Can I remove and refit my radiators for decoration purposes?


Individual radiators can be drained down when the system is turned off by protecting the floor, closing both valve heads fully using decorators’ caps provided. Decorators caps must be used on a thermostatic TRV head valve to ensure it closes fully; valve tails should be blanked off as an additional precaution.

To remove a radiator, loosen the nut connecting the valve tail to the valve and drain the radiator (use a shallow container to collect the water, this water could be very dirty so take care to avoid spillages). Disconnect the valve tail from the valve and remove the radiator.

Remember, when refitting a removed radiator, the heating system may require “topping up”. It is important when topping up your heating system, you also include an appropriate amount of mixed metal inhibitor. Your installer will be able to help.




Can I fit decorative covers over my radiators?


Decorative covers can be utilised; however, they will significantly reduce the output of a radiator. The amount of heat reduction is dependent on the actual design of the cabinet and radiator so we cannot give an exact heat reduction figure.

Thermostatic radiator valves should not be fitted inside the radiator cover as they are designed to measure temperature in order to function accurately.





Choosing the right Radiator

Where should I position my radiators?


In new modern homes, radiator positioning is less important due to insulation and modern building regulations however please be sure to consult your plumber or heating engineer prior to purchase and installation of your radiator. In traditional homes, most radiators are best placed in the coldest part of the room - usually found under a window, as this allows for airflow and radiant air convection.

Large spaces are more effectively heated with 2 or more, smaller radiators rather than one large one.

A rule of the thumb often used in the trade is to have one radiator every four metres (about 15 feet) or so in the room. An alternative could be two tall thin radiators either side of the window or a long low radiator along the wall.




Should I choose horizontal or vertical?


Many of our designs are available in horizontal or vertical options, which one you choose depends on your available space and how you can maximize the use of the space without compromising or losing the required heat output.




What clearances do I need above and below my radiator to ensure maximum efficiency?


We recommend that clearances of 50mm above and 100mm below should be left clear so heat from the radiator can be effectively distributed.




Can I curve or bend radiators to fit into an existing bay window?


Some radiators can be curved or bent to fit a bay window, unfortunatly we do not supply these. if you require a curved radiator plese visit The Radiator Company who provides this type of radiator from their Ancona range, where they can curve the radiator to your specifications.





Radiator Positioning

Where should I position my radiators?


In new modern homes, radiator positioning is less important due to insulation and modern building regulations however please be sure to consult your plumber or heating engineer prior to purchase and installation of your radiator. In traditional homes, most radiators are best placed in the coldest part of the room - usually found under a window, as this allows for airflow and radiant air convection.

Large spaces are more effectively heated with 2 or more, smaller radiators rather than one large one.

A rule of the thumb often used in the trade is to have one radiator every four metres (about 15 feet) or so in the room. An alternative could be two tall thin radiators either side of the window or a long low radiator along the wall.




Should I choose horizontal or vertical?


Many of our designs are available in horizontal or vertical options, which one you choose depends on your available space and how you can maximize the use of the space without compromising or losing the required heat output.




What clearances do I need above and below my radiator to ensure maximum efficiency?


We recommend that clearances of 50mm above and 100mm below should be left clear so heat from the radiator can be effectively distributed.




Can I curve or bend radiators to fit into an existing bay window?


Some radiators can be curved or bent to fit a bay window, unfortunatly we do not supply these. if you require a curved radiator plese visit The Radiator Company who provides this type of radiator from their Ancona range, where they can curve the radiator to your specifications.





Colours & Painting

What are the different colour options?


Most of our radiators and towel rails are available in a range of colours. Each product page states the colours available for that specific product.

For help choosing your finish please review our colour chart.

Please note that due to the screen resolutions, printing process and manufacturing tolerances the colour (including white) of a finished radiator may vary slightly from the colours represented on the website. It should also be noted that if the same type of Radiators are ordered and produced at different times they may also differ marginally in finished colour from any previously ordered.




What should I paint my radiators with?


The radiators supplied with painted finishes have a very durable baked-on powder coated finish that will not fade. They should not be re-painted as this will void the warranty.




Can I remove and refit my radiators for decoration purposes?


Individual radiators can be drained down when the system is turned off by protecting the floor, closing both valve heads fully using decorators’ caps provided. Decorators caps must be used on a thermostatic TRV head valve to ensure it closes fully; valve tails should be blanked off as an additional precaution.

To remove a radiator, loosen the nut connecting the valve tail to the valve and drain the radiator (use a shallow container to collect the water, this water could be very dirty so take care to avoid spillages). Disconnect the valve tail from the valve and remove the radiator.

Remember, when refitting a removed radiator, the heating system may require “topping up”. It is important when topping up your heating system, you also include an appropriate amount of mixed metal inhibitor. Your installer will be able to help.




Can I fit decorative covers over my radiators?


Decorative covers can be utilised; however, they will significantly reduce the output of a radiator. The amount of heat reduction is dependent on the actual design of the cabinet and radiator so we cannot give an exact heat reduction figure.

Thermostatic radiator valves should not be fitted inside the radiator cover as they are designed to measure temperature in order to function accurately.





Technical Information

Where should I position my radiators?


In new modern homes, radiator positioning is less important due to insulation and modern building regulations however please be sure to consult your plumber or heating engineer prior to purchase and installation of your radiator. In traditional homes, most radiators are best placed in the coldest part of the room - usually found under a window, as this allows for airflow and radiant air convection.

Large spaces are more effectively heated with 2 or more, smaller radiators rather than one large one.

A rule of the thumb often used in the trade is to have one radiator every four metres (about 15 feet) or so in the room. An alternative could be two tall thin radiators either side of the window or a long low radiator along the wall.




Should I choose horizontal or vertical?


Many of our designs are available in horizontal or vertical options, which one you choose depends on your available space and how you can maximize the use of the space without compromising or losing the required heat output.




What clearances do I need above and below my radiator to ensure maximum efficiency?


We recommend that clearances of 50mm above and 100mm below should be left clear so heat from the radiator can be effectively distributed.




Can I curve or bend radiators to fit into an existing bay window?


Some radiators can be curved or bent to fit a bay window, unfortunatly we do not supply these. if you require a curved radiator plese visit The Radiator Company who provides this type of radiator from their Ancona range, where they can curve the radiator to your specifications.





Installation

What are the different colour options?


Most of our radiators and towel rails are available in a range of colours. Each product page states the colours available for that specific product.

For help choosing your finish please review our colour chart.

Please note that due to the screen resolutions, printing process and manufacturing tolerances the colour (including white) of a finished radiator may vary slightly from the colours represented on the website. It should also be noted that if the same type of Radiators are ordered and produced at different times they may also differ marginally in finished colour from any previously ordered.




What should I paint my radiators with?


The radiators supplied with painted finishes have a very durable baked-on powder coated finish that will not fade. They should not be re-painted as this will void the warranty.




Can I remove and refit my radiators for decoration purposes?


Individual radiators can be drained down when the system is turned off by protecting the floor, closing both valve heads fully using decorators’ caps provided. Decorators caps must be used on a thermostatic TRV head valve to ensure it closes fully; valve tails should be blanked off as an additional precaution.

To remove a radiator, loosen the nut connecting the valve tail to the valve and drain the radiator (use a shallow container to collect the water, this water could be very dirty so take care to avoid spillages). Disconnect the valve tail from the valve and remove the radiator.

Remember, when refitting a removed radiator, the heating system may require “topping up”. It is important when topping up your heating system, you also include an appropriate amount of mixed metal inhibitor. Your installer will be able to help.




Can I fit decorative covers over my radiators?


Decorative covers can be utilised; however, they will significantly reduce the output of a radiator. The amount of heat reduction is dependent on the actual design of the cabinet and radiator so we cannot give an exact heat reduction figure.

Thermostatic radiator valves should not be fitted inside the radiator cover as they are designed to measure temperature in order to function accurately.





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